Refund and cancellation policy

Effective 8 October 2026. Last updated 7 October 2026.

This policy forms part of the Terms of Service.

Who this policy is for

Team is free. A workspace on Team is never charged, so it has nothing to cancel and nothing to refund.

This policy is for a workspace on a paid Team plan. Team used to be a paid plan, billed per seat. We no longer sell it, and a workspace that already pays for Team keeps that plan. Section 3 of the Terms of Service describes both.

Cancel at any time

Cancel from the billing portal: your name (top-right) → Plan → Manage billing. Only a workspace administrator sees Plan.

Cancellation takes effect at the end of the period you already paid for. You keep the paid Team plan until then. We do not cut your access off on the day you cancel.

When the period ends, your workspace moves to the free Team plan. We no longer sell the paid Team plan, so you cannot subscribe to it again from the product.

Nothing is deleted when you downgrade

A downgrade loses no work. The limits of the free Team plan bound what you can add, not what you already have. A workspace that moves to the free Team plan keeps full read and write access to every Goal, spec, ticket, decision, idea, and document it already created, even if there is more of it than the free plan would let a new workspace create.

It also keeps every member it already has, even if it has more than 10. It cannot add another member until it has fewer than 10.

Refunds

Monthly plans. We do not refund partial months. You cancel, and you keep the plan until the end of the month you paid for.

Annual plans. If you cancel within 14 days of your first annual payment, email us and we will refund it in full. After 14 days, an annual plan is not refundable, and it runs to the end of its term.

Always refundable, whenever it happens:

• A duplicate charge.
• A charge after you cancelled.
• A charge caused by a fault in our billing.

Email support@quirence.ai and we will fix it. You do not need to argue the case.

Refunds go back to the card that paid. Your bank decides how long it takes to appear, usually 5 to 10 business days.

Seats change your bill automatically

A paid Team plan is billed per seat, and the seat count follows your workspace membership. Adding a person raises your bill. Removing or deactivating one lowers it. Stripe prorates the change against your current period.

You cannot edit the seat quantity in the billing portal, because the roster is the quantity. Change your membership and the bill follows.

If a payment fails

Stripe retries a failed payment on a schedule.

You keep the paid Team plan while those retries run. We do not downgrade a workspace in the middle of dunning. The usual cause is an expired card, and the usual fix is a new one.

Update your card in the billing portal to end the retries.

If every retry fails, collection stops and your workspace moves to the free Team plan. Your data is not deleted. Email support@quirence.ai if you want the paid plan back.

Changing plan or price

Plan and price changes are not self-service in the billing portal. Email support@quirence.ai and we will make the change.

Taxes

We do not currently collect or remit sales tax, VAT, or GST anywhere, so a refund returns exactly what you paid. See section 4 of the Terms of Service.

Contact

• Billing and refunds: support@quirence.ai

Quirence, Inc., 700 El Camino Real, Suite 120 #1438, Menlo Park, CA 94025